Tag Archives: Helped

New contact center model helped Dana-Farber improve the patient experience

The Dana-Farber Cancer Institute, a Harvard Medical School teaching hospital, recently underwent a change to its contact center to improve how it connects with patients. “One of our goals was to figure out a way to improve the patient experience so that we could really contain and capture all of these different points of contact… Read More »

Rami Malek Says Playing Freddie Mercury Helped Inspire His Bond Villain Role

No Time to Die‘s Rami Malek has revealed how his Oscar-winning role as Freddie Mercury in Bohemian Rhapsody inspired his Bond villain character. Speaking to Empire, the actor opened up about the important lesson he took from the Queen frontman during work on the film, stressing how important it is to always be original. On… Read More »