Tag Archives: patient

Borrego Health succeeds with multicultural patient engagement technology

Healthcare provider organizations face an ongoing need to engage patients to help them get the care they need. This engagement has multiple benefits to both patients and providers. THE PROBLEM It can increase access to healthcare, improve care, reduce costs and drive better health outcomes. It can also impact patient retention and have a range… Read More »

How payers are balancing patient engagement, data security

Health insurers are establishing innovative ways to provide better care and improve the overall patient experience, according to America’s Health Insurance Plans. That’s why insurers are investing in patient portals, mobile apps, telehealth and other personalized tools, like those that focus on social determinants of health, says Cathryn Donaldson, director of communications at AHIP. The… Read More »

When doctors address bad reviews, patient satisfaction can double

As healthcare becomes more consumer-centric, online reviews carry added weight. Negative reviews on sites like Yelp and others can drive patients to other providers, hurting bottom lines and damaging provider/hospital reputations. But there’s something doctors can do about it: address the negative reviews. A new Patientpop survey of 839 patients found that patients like it… Read More »